Refund Policy

This policy applies to purchases made directly via our website. If you purchased our products through a third-party retailer or stockist, please contact them directly regarding their return or refund process.

FAULTY OR DAMAGED ITEMS
If your order arrives damaged, faulty, or with a product defect, please email us at hello@badform.club within 7 days of receiving your delivery.

We may request the return of the product so we can inspect the issue and to improve ourself or follow up with our courier or suppliers. Please keep any damaged items and packaging until we advise further, as these may be required for claims.

Once confirmed, we will offer you a replacement, store credit, or a full refund — whichever you prefer.

Please note: Return shipping is the customer’s responsibility unless the item is damaged or faulty upon arrival.

CHANGE OF MIND
Due to hygiene reasons, we do not accept returns or exchanges for change of mind. Once a parcel has been shipped, all sales are considered final.

HOW TO START A RETURN
1. Email us at hello@badform.club with your order number and reason for return.
2. Our team will confirm eligibility and provide next steps
3. Once your return is received and inspected, we’ll process a refund to your original payment method (allow 5-10 business days for processing)

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@badform.club.

ADDITIONAL NOTES
- Returns must be sent back in their original packaging where possible
- We do not offer refunds on gift cards or promotional items
- If your product arrived damaged, please contact us immediately with photos